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Customer Service Fundamentals
with UACCB Online Training
As someone who participates in delivering high levels of customer service, you're an important ambassador for your organization. In this course, you will discover a number of dynamite methods to bring out your best and also do the same for the people you work with. You will learn how to measure customer service—from your company's point of view and from the customers—and discover how to anticipate the needs of your customers.
You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? You will take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, you will learn how to communicate, resolve complaints, and build long-lasting customer service programs.
Cybersecurity Boot Camp
with UACCB Online Training
According to Gartner, the global cybersecurity market size is projected to reach $212 billion in 2025, representing a significant growth rate of around 15%. To meet increased demand, the industry needs more qualified cybersecurity professionals who are trained and certified to join the workforce. This six-month beginner cybersecurity boot camp will help you understand the foundations of cybersecurity and learn the skills required to enter the field with no prior experience.
The cybersecurity course curriculum features 17 engaging lessons across four key sections. Each section includes hands-on activities and a project that allows you to implement and test your newly acquired skills. You will begin by gaining an in-depth introduction to the fundamentals of cybersecurity as well as an exploration of its main certifications, job titles, and career opportunities. Next, you will dive into identifying security threats and vulnerabilities, and how to manage and prevent attacks. You will also review essential security operation principles and technologies, concepts, and operating systems. In addition, you will also gain access to the Infosec Skills platform to leverage their extensive knowledge base to further your training.
With a 15-25 hour per week commitment to master the material, by the end of this self-paced cybersecurity training, you will fully understand what role in cybersecurity best aligns with your career goals and be prepared to navigate challenging job interview questions. The capstone project and final lessons of this course will help you find your first cybersecurity position and finalize your professional portfolio.
Employers look for specific qualifications when reviewing job applications, including IT experience, industry-recognized certifications, and the ability to perform security tasks. This computer security course will help you demonstrate your abilities through your completed projects, detailed explanations of job responsibilities, and practice exams to help you prepare for the CompTIA Security+ certification exam.
Upon successful cybersecurity course completion, you will be provided with a voucher for the CompTIA Security+ certification exam, which covers the cost to sit for the certifying exam upon eligibility.
What you will learn:
Dental Office Manager
with UACCB Online Training
In this comprehensive online course, you will gain the skills and knowledge to prepare to work as a dental office manager. Whether you are in an entry-level position or an experienced professional, you will learn essential skills in Microsoft Office and QuickBooks Online that are valuable in any career. In addition, you will learn all aspects of managing the dental office, including dental terminology and anatomy, bookkeeping, maintaining medical records, accounts receivable and reimbursement, billing, insurance, scheduling patients, and performing procedural and diagnostic coding.
This course also serves as preparation for the certification exam for the QuickBooks Certified User exam. Upon completion, you will be on the road to success in a rewarding career as a Dental Office Manager and beyond.
Upon successful completion of the course, you will receive a voucher to sit for the QuickBooks Certified User (QBCU) Exam. The voucher is prepaid access to sit for the certifying exam upon eligibility. Proctor fees may apply, which are not included.
Digital Court Reporting
with UACCB Online Training
Our Digital Court Reporter course prepares you to enter the high-demand field of court reporting. As litigation continues to rise nationwide and the technology used to capture testimony evolves, there is a tremendous need for digital reporters. Also, the industry has experienced a severe shortage of court reporters, with a need for an additional 10,000 nationwide. This well-established shortage presents a substantial opportunity for those seeking a rewarding career with a secure future. Digital reporters can work in the freelance market for a court reporting agency or as full-time government employees at a courthouse.
This digital court reporter certification course thoroughly prepares you for the national certification exams offered by AAERT (American Association of Electronic Reporters and Transcribers). Upon completion, you will be well-prepared to succeed in both the Certified Electronic Reporter (CER) and Certified Deposition Reporter (CDR) exams. The AAERT certification is the leading certification for courts and businesses throughout the United States and is required by various court systems and agencies for employment. Start your new career as a successful digital court reporter by learning all about how to cover proceedings, the hardware and software needed to perform your responsibilities, legal system fundamentals, and essential industry terminology.
Digital Court Reporting with Legal Transcription
with UACCB Online Training
The Digital Court Reporting with Legal Transcriptionist training course prepares you to enter the in-demand field of legal transcription with the skills and knowledge needed to be successful. Court reporters and legal transcriptionists are required to create detailed, accurate records of legal proceedings. As litigation continues to rise nationwide and the technology used to capture testimony evolves, there is a tremendous need for these professionals. Digital reporters and legal transcriptionists can work in the freelance market for court reporting agencies/transcription companies or as full-time government employees at a courthouse. There are some opportunities to work remotely in this field.
You will be fully prepared to pass the Certified Electronic Reporter (CER) and Certified Electronic Transcriber (CET) exams offered by the American Association of Electronic Reporters and Transcribers (AAERT). The AAERT's nationally recognized certifications are leading credentials required by various court systems and agencies.
This course will teach students about the court system, legal procedure, terminology, ethics, professionalism, and confidentiality. During the digital reporting portion of the course, students will learn how to cover all types of legal proceedings, including how to work with digital reporting software and equipment. There is no hands-on training with DR equipment. During the course's legal transcription portion, students will learn to format, transcribe, edit, and proofread legal transcripts for correct grammar, punctuation, and word usage. In addition to many exercises, quizzes, and self-graded assignments, students will receive personalized feedback on instructor-graded transcription assignments.
Discover Digital Photography
with UACCB Online Training
Discover Digital Photography is designed for the novice photographer with no previous experience with digital cameras.
This course will teach you all about digital cameras, from DSLRs to smart phone cameras and what different equipment is used for. You will learn about different display methods for your camera, including sizing, print options, online storage, and how social media factors into digital photography. If you have old slides, negatives, or prints, this course will also teach you how to scan those "old school" photo assets.
After completing the course, you will understand how the process of composing photos has changed with the evolving capabilities of digital photography.
Discover Sign Language
with UACCB Online Training
Discover the graceful and expressive language of sign language and learn to communicate with anyone, anywhere, just by using your hands! With this American Sign Language (ASL) course, you can unlock this rewarding ability and master communicating with Deaf people.
Throughout your online sign language training course, you will learn to fingerspell the alphabet, sign colors, numbers, objects, and family members. You will acquire a wide range of useful, everyday vocabulary that will enable you to engage in meaningful conversations with members of the Deaf community. Using video demonstrations, you will understand how to form correct signs and incorporate facial expressions to communicate beautifully in sign language.
Explore the history and usage of American Sign Language (ASL) and how to navigate the culture and social customs of the Deaf community. By the end of this sign language course, you will be confident and ready to participate in a conversation using the power of sign language.
Drawing for the Absolute Beginner
with UACCB Online Training
If you've always been interested in drawing but don't really know how to get started, then this is the course for you. Gain a solid foundation and understanding of the basics of drawing and become the artist you've always dreamed you could be!
You'll become intimately familiar with paper types, drawing styles, rendering techniques, and the basic principles of perspective, layout, design, lighting, volume, and space. If you have an interest in learning what it's like to draw or would love to increase your current knowledge in the field of art and illustrating, then this course aims to fulfill all of your needs.