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Customer service is now essential for business and all work organizations.  With the increase of technology, human interaction with customers becomes all the more important.  Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn more about this online course >>

This certificate includes two courses that can also be taken individually: Extraordinary Customer Service and Keys to Customer Service.

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Data Analysis is quickly becoming one of the most sought-after skills in the workplace. Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. Add a whole new skill set to your portfolio, and make a big difference in the success of your organization by acquiring data analysis skills. Begin with getting a basic understanding of how to analyze data in a business setting. Learn more about this online course >>

This certificate includes three courses that can also be taken individually: Introduction to Data Analysis, Intermediate Data Analysis and Advanced Data Analysis. 

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Come get a fundamental yet advanced introduction to eMarketing, including improving email promotions, analyzing your web site traffic, doing search engine optimization, and how to successfully employ online advertising. Relevant for any type of organization, including businesses, companies, non-profits, and government agencies. Learn more about this online course >>

This certificate includes three courses that can also be taken individually: Improving Email Promotions, Boosting Your Website Traffic and Online Advertising.  

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Especially geared for future leaders in the Gen Y generation (born 1980-1999), the certificate provides how-to practical information on advancing your leadership potential and making a difference in both the workplace and in society. Learn more about this online course >>

This certificate includes three courses that can also be taken individually: Leadership Principles, Developing Your Leadership Skills and Developing Your Professional Career.

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New research and information is coming out frequently now about how your learners - and you - learn. Here’s what we know. In the last century, you taught everyone equally by teaching them the same. But we know we each learn differently. So in this century, you teach everyone equally by teaching them differently. Learn more about this online certificate >>

This certificate includes three courses that can also be taken individually: Developing the Socialization Skills, Gender in the Classroom, and Generational Learning Styles. 

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A must-have skill to succeed in business, whether an entrepreneur or a valued employee, is the ability to create, edit and manage spreadsheets. Microsoft Excel is the most used spreadsheet tool in the world. Learn more about this online course >>

This certificate includes three courses that can also be taken individually: Advanced Excel, Intermediate Excel and Mastering Microsoft Excel. 

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Video marketing is the latest hot new marketing trend. Shoppers who viewed product videos were 144% more likely to add the product to their cart.  Video with good SEO has a 53% higher chance of showing up on page one of Google searches. When done correctly, video can tell a story, and stories connect people. Learn more about this online course >>

This certificate includes two courses that can also be taken individually: YouTube for Business and Video Marketing. 

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Non-profits today need to be run like a business in many respects. You have competition, a need to generate income and a surplus, and staff need to be even more productive. Get the best training on revenue generation for nonprofits, and program evaluation for nonprofits, with our Certificate in NonProfit Administration. Learn more about this online course >>

This certificate includes two courses that can also be taken individually: Revenue Generation for Nonprofits and Program Evaluation for Nonprofits.