Course Description:

Duration: 1.5 hours

Cost: $39

Explore how ChatGPT can help you work more efficiently in this interactive, beginner-friendly class. Designed to meet the demands of modern workflows, this training introduces essential AI skills for the workplace—covering research, planning, brainstorming, and writing. Participants will gain hands-on experience with ChatGPT, learning how to craft effective prompts, create actionable AI-driven insights, and AI results responsibly. Perfect for those new to AI or seeking to maximize efficiency, this class empowers participants to use ChatGPT as a versatile productivity resource. 

Learning Outcomes: 

• Creating Effective Prompts: Develop skills in prompt engineering to get precise and relevant responses from ChatGPT. Learn techniques such as using specific language, providing context, and iteratively refining prompts. 
• File Upload for Document Analysis: Learn how to upload documents for ChatGPT to assist in summarizing, reviewing, and analyzing complex reports, meeting transcripts, or contracts, streamlining the extraction of key insights. 
• Writing and Editing Effectively: Practice using ChatGPT to draft, refine, and edit content efficiently. Gain tips for crafting clear prompts to achieve the desired tone, structure, and format. 
• Best Practices and Responsible Use of AI: Understand ChatGPT's limitations, learn to verify AI outputs, and explore ethical considerations, including privacy and compliance, to ensure responsible and effective AI use in the workplace. 

Cancellations: To cancel a class, five (5) business days' notice prior to the course starting date is required to withdraw and receive a refund.

Course Description:

Duration: 1.5 hours

Cost: $39

Building Skills for Unforgettable Customer Service is a dynamic, 90-minute training designed to develop skills essential for delivering exceptional customer service across any industry. This course equips participants with actionable strategies to create positive, memorable experiences that encourage repeat business and foster customer loyalty.  

Through engaging discussions and practical exercises, participants will gain insights into the core principles of customer-centric service, learn to handle challenges with confidence, and explore techniques to make every customer interaction count. 

Learning Objectives:

• Understanding Customer Service as a Universal Skill: Discover why customer service is essential for every business, regardless of industry, and how it shapes reputation, satisfaction, and overall success. 
• Making a Positive First Impression: Explore the lasting impact of first impressions and learn strategies for creating a welcoming, professional presence that customers will remember. 
• The Art of Active Listening: Recognize the power of listening in effective communication, enhancing your ability to understand customer needs and foster stronger relationships. 
• Navigating Challenging Situations with Confidence: Build the skills to handle difficult customer interactions calmly and professionally, maintaining a respectful and solutions-focused approach. 
• Creating Genuine Connections through Warm Welcomes: Cultivate the ability to provide a warm, empathetic welcome, demonstrating to customers that they are valued and making each interaction memorable. 
• Viewing Customer Satisfaction as the Outcome of Exceptional Service: Shift your perspective to view customer satisfaction as the natural result of dedicated, attentive service that makes each customer feel important. 

About Our Instructor: 

Scott Phillips joined the University of Arkansas Community College at Batesville (UACCB) in September 2024 as its first Director of Industry and Community Partnerships. In this role, Scott develops and manages a wide range of non-credit workforce training, community education, and youth programs, enhancing the college's community engagement and aligning its educational offerings with local workforce needs.  

Prior to moving to Arkansas in early 2024, Scott retired from his role as Policy and Communications Chief at the Idaho Department of Lands, where he led transformative efforts in public outreach, policy development, and legislative advocacy. Over his tenure, he established the agency’s first Policy and Communications unit, expanding transparency and forging vital partnerships across Idaho’s natural resources sector. His earlier career also includes strategic communications and executive roles with the Idaho Superintendent of Public Instruction, two Idaho State Controllers, and the Idaho Governor’s Office. 

In this new chapter of his career, Scott is thrilled to focus on workforce training and community education, areas that allow him to work closely with local partners to “improve lives”—a mission that resonates deeply with him. His extensive experience in public relations, policy strategy, and community engagement continues to fuel his commitment to fostering opportunity and growth within the UACCB community. 

Cancellations: To cancel a class, five (5) business days' notice prior to the course starting date is required to withdraw and receive a refund.

Discover the art of embroidery and turn your hobby into a profitable side hustle! In this beginner-friendly class, you'll learn the fundamentals of machine embroidery, including how to embroider names, initials, and patterns onto clothing and household items. Bring two items to personalize and use our machine for hands-on practice. Join us on Thursday nights for a fun and creative learning experience.

Cancellations: To cancel a class, five (5) business days' notice prior to the course starting date is required to withdraw and receive a refund. 

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Designed for beginners, we will have you speaking and reading Spanish in no time. You will practice the basic building blocks of the language and common idiomatic expressions. You will know enough vocabulary and grammar for simple conversations, and you will learn how to ask and answer questions.  Whether you speak some Spanish and need a refresher, or no Spanish, you will complete the course with the skills to communicate in Spanish. Learn more about this online course >>

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Blogging and Podcasting are great ways to express yourself, but maybe you're not sure how to start. This course will teach you how to successfully plan and create your very own blog and podcast using hands-on exercises and free web tools. Learn more about this online course >>

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Games are increasingly recognized as a tool that can serve many business purposes beyond entertainment. This Certificate provides you with a general introduction to what goes into the design and development of both video and analog games, with a particular focus on the use of games outside of consumer entertainment. Learn more about this online certificate >>

This certificate includes two courses that can also be taken individually: Intermediate Video Game Design and Introduction to Game Design.

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The Certified Professional Life Coach course teaches the Core Competencies of the International Coach Federations (ICF). The ICF is the leading organization dedicated to advancing the coaching profession through high standards, independent certification, and a worldwide network of trained coaching professionals. You will learn ICF-recognized protocols and use these to build your own distinctive coaching style.

This course also incorporates the International Association of Professional Recovery Coaches (IAPRC) Code of Ethics, used to enhance the lives of individuals impacted by addiction. You will learn strategies for applying the IAPRC Code of Ethics, ICF Core Competencies, and other recognized coaching concepts. Upon completion of the course's final exam, you will receive the Certified Professional Coach (CPC) certification. This credential is issued through the International Association of Professional Recovery Coaches (IAPRC). Finally, you will have gained the industry-recognized skills needed to become a certified life coach and establish a successful coaching business. Learn more about this online course >>

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If you love coming up with creative designs and interior decorating that will turn a house into a home—or add a unique touch to any space—and want to make those dreams a reality, this is the course for you. This residential interior design course is perfect for both aspiring and current designers who want to increase their education, career opportunities, and professional status in the interior design industry. Take the first step toward a fulfilling career in this creative industry today with this course.  Learn more about this online course >>