Course Description:

Duration: 1.5 hours

Cost: $39

Building Skills for Unforgettable Customer Service is a dynamic, 90-minute training designed to develop skills essential for delivering exceptional customer service across any industry. This course equips participants with actionable strategies to create positive, memorable experiences that encourage repeat business and foster customer loyalty.  

Through engaging discussions and practical exercises, participants will gain insights into the core principles of customer-centric service, learn to handle challenges with confidence, and explore techniques to make every customer interaction count. 

Learning Objectives:

• Understanding Customer Service as a Universal Skill: Discover why customer service is essential for every business, regardless of industry, and how it shapes reputation, satisfaction, and overall success. 
• Making a Positive First Impression: Explore the lasting impact of first impressions and learn strategies for creating a welcoming, professional presence that customers will remember. 
• The Art of Active Listening: Recognize the power of listening in effective communication, enhancing your ability to understand customer needs and foster stronger relationships. 
• Navigating Challenging Situations with Confidence: Build the skills to handle difficult customer interactions calmly and professionally, maintaining a respectful and solutions-focused approach. 
• Creating Genuine Connections through Warm Welcomes: Cultivate the ability to provide a warm, empathetic welcome, demonstrating to customers that they are valued and making each interaction memorable. 
• Viewing Customer Satisfaction as the Outcome of Exceptional Service: Shift your perspective to view customer satisfaction as the natural result of dedicated, attentive service that makes each customer feel important. 

About Our Instructor: 

Scott Phillips joined the University of Arkansas Community College at Batesville (UACCB) in September 2024 as its first Director of Industry and Community Partnerships. In this role, Scott develops and manages a wide range of non-credit workforce training, community education, and youth programs, enhancing the college's community engagement and aligning its educational offerings with local workforce needs.  

Prior to moving to Arkansas in early 2024, Scott retired from his role as Policy and Communications Chief at the Idaho Department of Lands, where he led transformative efforts in public outreach, policy development, and legislative advocacy. Over his tenure, he established the agency’s first Policy and Communications unit, expanding transparency and forging vital partnerships across Idaho’s natural resources sector. His earlier career also includes strategic communications and executive roles with the Idaho Superintendent of Public Instruction, two Idaho State Controllers, and the Idaho Governor’s Office. 

In this new chapter of his career, Scott is thrilled to focus on workforce training and community education, areas that allow him to work closely with local partners to “improve lives”—a mission that resonates deeply with him. His extensive experience in public relations, policy strategy, and community engagement continues to fuel his commitment to fostering opportunity and growth within the UACCB community. 

Cancellations: To cancel a class, five (5) business days' notice prior to the course starting date is required to withdraw and receive a refund.

Welding for Production Manufacturing is a 24-hour training course focusing on the basic hand tools, power tools, and Gas Metal Arc Welding (GMAW/MIG) process used in local manufacturing facilities. Training includes basic metal preparation, welding different configurations in the flat position, machine set-up and maintenance, and welding quality self-inspection. The instructor is Randall Warn. 

This class will run for 4 consecutive weeks on Tuesdays and Thursdays from 5-8 p.m. 

The minimum age is 15 with parental/guardian consent. Welding helmet or hood, safety glasses and a welding jacket will be provided. However, you are welcome to bring your own supplies, i.e. work boots to protect feet, leather gloves, helmet or hood, thick cotton top, long sleeve jacket or shirt. 

Financial Aid Scholarship Available For This Course: 

This course is approved for an Arkansas Workforce Challenge (AWC) Scholarship award (up to $800) provided by the Arkansas Department of Higher Education (ADHE). To be eligible for the scholarship, you must be 18 years of age or older, an Arkansas resident and must have a high school diploma or equivalent. 

REGISTER FOR THE CLASS:

Step 1: Reserve your seat by registering for the class. To defer payment pending receipt of the scholarship funding, click Register and apply the following promo code at check out: 1welding25. Select Check Out, then in the upper right corner, select Add promo code and enter the code: 1welding25. Click the + (plus) sign to update your cart. By applying this promo code, you are agreeing to comply and fulfill the terms and conditions listed in Step 2.   

What if I fail to apply the promo code?

If you fail to apply the promo code, your credit card will be charged the full course fee of $800.00. Reimbursement will be provided upon course completion and receipt of the scholarship. 

FOR TUITION ASSISTANCE, APPLY FOR THE SCHOLARSHIP:

Step 2: There is zero up-front cost with proof of high school completion. To receive a 100% tuition free scholarship for this training, UACCB staff will assist you in applying for the Arkansas Workforce Challenge Scholarship by creating an account. Learn more here >> Upon completion of the application, you will be notified via email by ADHE, typically within 7-10 business days, that you have been offered the scholarship. You will need to accept the offer for the award which covers your tuition 100%. If the scholarship is not finalized or the award received, you will be billed for the cost of the course and payment is due within 30 days of the final day of class.

For questions, call 870-612-2082. 

Cancellations: To cancel a class, five (5) business days' notice prior to the course start date is required to withdraw and receive a refund.

Heartsaver® CPR AED is a video-based, instructor-led course that teaches adult and child CPR and automated external defibrillator (AED) use. The training includes infant CPR and how to relieve choking in adults, children and infants. This course is for anyone with limited or no medical training. Participants are asked to bring their cell phones to download the QCPR learner app and watch their progress as they practice CPR. A Heartsaver® CPR e-card will be issued upon successful completion of the course. Note: There is no minimum age requirement for this course, however, the student must be able to do compressions and demonstrate skills properly. 

Cancellations: To cancel a class, five (5) business days' notice prior to the course starting date is required to withdraw and receive a refund.

Excel Level 2 covers large workbooks with multiple worksheets; 3D formulas; more advanced formulas for financial; logical and date questions; Excel as a datasheet (database table), including sorting and filtering, charts, comments and hyperlinks.

Cancellations: To cancel a class, five (5) business days' notice prior to the course starting date is required to withdraw and receive a refund.

Testimonial: "The instructor was able to take what would otherwise be a tedious subject and make it interesting. The lecture was hands-on and full of practical application." Billy Stidham

Discover the art of embroidery and turn your hobby into a profitable side hustle! In this beginner-friendly class, you'll learn the fundamentals of machine embroidery, including how to embroider names, initials, and patterns onto clothing and household items. Bring two items to personalize and use our machine for hands-on practice. Join us on Thursday nights for a fun and creative learning experience.

Cancellations: To cancel a class, five (5) business days' notice prior to the course starting date is required to withdraw and receive a refund. 

The Basic Life Support CPR certification course provides healthcare providers and public safety professionals the knowledge and skills necessary to respond to breathing and cardiac emergencies in adult, child and infant patients. Upon successful completion of the course, learners will receive a 2-year Basic Life Support digital certificate. This 3-hour course meets the requirements for healthcare professionals. Note: There is no minimum age requirement for this course, however, the student must be able to do compressions and demonstrate skills properly. 

Cancellations: To cancel a class, five (5) business days' notice prior to the course starting date is required to withdraw and receive a refund.

Excel Level 3 covers how to use Excel for a variety of problem-solving tasks. Included are how to use Excel as a database; utilizing conditional formatting, data validation, the Data Table, outlining and subtotaling; Paste Special with calculations; consolidating; programmatic formulas including VLOOKUP, HLOOKUP, ISERROR and nested IF statements with AND and OR; and Pivot Tables and Scenarios.

Cancellations: To cancel a class, five (5) business days' notice prior to the course starting date is required to withdraw and receive a refund.

Testimonial: "The instructor was able to take what would otherwise be a tedious subject and make it interesting. The lecture was hands-on and full of practical application." Billy Stidham, Excel Levels 1, 2 and 3

Heartsaver® CPR AED is a video-based, instructor-led course that teaches adult and child CPR and automated external defibrillator (AED) use. The training includes infant CPR and how to relieve choking in adults, children and infants. This course is for anyone with limited or no medical training. Participants are asked to bring their cell phones to download the QCPR learner app and watch their progress as they practice CPR. A Heartsaver® CPR e-card will be issued upon successful completion of the course. Note: There is no minimum age requirement for this course, however, the student must be able to do compressions and demonstrate skills properly. 

Cancellations: To cancel a class, five (5) business days' notice prior to the course starting date is required to withdraw and receive a refund.