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Six Sigma methods have been successfully deployed in many industries and organizations. This challenging Introduction to Six Sigma Green Belt course teaches critical skills required for Six Sigma practitioners. This first course in the certification program explains the basic terms and proven Six Sigma problem-solving methods, team building tools, and descriptive statistics that are the basis for the statistical tools that contribute to the success of improvement projects and to the overall success of your organization. Topics covered include Lean Principles, Failure Mode Effects Analysis, Team Tools, Project Charters, and Basic Statistical Tools. The instructor uses the “flipped” classroom technique and expects participants to go beyond the classroom and use the internet and other resources to learn the material. Learn more about this online course >>

This course can be taken individually or with two additional courses: Advanced Six Sigma Green Belt and Intermediate Six Sigma Green Belt to earn a complete Six Sigma Green Belt Certificate.

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Learn how to write SQL code to create and populate database tables and how to write simple SQL queries that are capable of retrieving vast amounts of information from a database. In this course, you will discover the power of the relational database, how to create and manage database tables, and how to use SQL SELECT statements to precisely pinpoint and retrieve data from a database. Learn more about this online course >>

This course can be taken individually or with two additional courses: Advanced SQL and Intermediate SQL to earn a complete Certificate in SQL.

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Gain a solid working knowledge of the most powerful and widely used database programming language. This course will provide you the skills to write SQL queries to create tables, retrieve data from single or multiple tables, manipulate data in a database, and gather statistics from data stored in a database. Learn more about this online course >>

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Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life.  Through this course you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider.  Learn more about this online course >>

This course can be taken individually or with one additional course: Keys to Customer Service and Extraordinary Customer Service to earn a complete Customer Service Certificate.

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Become more confident, make great first impressions, get along with others and create better personal and professional relationships. This course provides a step by step process to become a great conversationalist as you use communication to build rapport and create trust, warmth, and respect.Learn more about this online course >>

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Gain the respect and admiration of others by developing your leadership skills. Even if you're not working in a leadership role, this course will teach you how to use the principles of great leaders to achieve success in your professional and personal life. Learn more about this online course >>

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Especially for Gen Y (born 1980-1999), the course serves as the first of three in a series addressing the development of Generation Y leadership. Find out what it takes to become an effective leader. Discover your style of leadership. Learn more about this online course >>

This course can be taken individually or with two additional courses: Developing Your Leadership Skills and Developing Your Professional Career to earn a complete Certificate in Leadership Development.

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Enhance your management skills through this course for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Learn more about this online course >>

This course can be taken individually or with two additional courses: Collaborative Management and Managing Generations in the Workplace to earn a complete Management Certificate.