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Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life.  Through this course you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider.  Learn more about this online course >>

This course can be taken individually or with one additional course: Keys to Customer Service and Extraordinary Customer Service to earn a complete Customer Service Certificate.

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Especially for Gen Y (born 1980-1999), the course serves as the first of three in a series addressing the development of Generation Y leadership. Find out what it takes to become an effective leader. Discover your style of leadership. Learn more about this online course >>

This course can be taken individually or with two additional courses: Developing Your Leadership Skills and Developing Your Professional Career to earn a complete Certificate in Leadership Development.

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Enhance your management skills through this course for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Learn more about this online course >>

This course can be taken individually or with two additional courses: Collaborative Management and Managing Generations in the Workplace to earn a complete Management Certificate.

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Enhance your management skills through this program for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness. Learn more about this online course >>

This certificate includes three courses that can also be taken individually: Management Boot Camp, Managing Generations in the Workplace and Collaborative Management.

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Get an understanding of managing workers in different generations in the workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value. Learn more about this online course >>

This course can be taken individually or with two additional courses: Collaborative Management and Management Boot Camp to earn a complete Management Certificate.

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A must-have skill to succeed in business, whether an entrepreneur or a valued employee, is the ability to create, edit and manage spreadsheets. Microsoft Excel is the most used spreadsheet tool in the world. Stay current with this class, as it is always up-to-date and will change as the features of Excel change over time. Examine the life of an Excel worksheet and workbook, from creation to presentation. Learn more about this online course >>

This course can be taken individually or with two additional courses: Advanced Excel and Intermediate Excel to earn a complete Certificate in Mastering Excel.

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Negotiation is a key skill for success in business and everyday life. Knowing strategies to clarify what you want and how to prioritize needs will ensure you get more of what’s essential. Having the skills to help others get what they want will improve relationships and increase your odds of success in the future. Work with a pro to learn how to plan, implement and win in the bargaining process. Save time, grow your business network and gain confidence when dealing with even the shrewdest of deal-makers. Invest in these skills now and reap a lifetime of rewards. Learn more about this online course >>

This course can be taken individually or with two additional courses: Conflict Management and Using Personality Profiles for Better Work Preformance to earn a complete Certificate in Workplace Communication.

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Get the keys to making online advertising work for you and your organization.  See how pay-per-click advertising with Google AdWords works.  Find out how to test low budget Adword campaigns. Learn how you can target local audiences.  Learn more about this online course >>

This course can be taken individually or with two additional courses: Improving Email Promotions and Boosting Your Website Traffic to earn a complete Digital Marketing Certificate.