Course Description:

Duration: 1.5 hours

Cost: $39

Building Skills for Unforgettable Customer Service is a dynamic, 90-minute training designed to develop skills essential for delivering exceptional customer service across any industry. This course equips participants with actionable strategies to create positive, memorable experiences that encourage repeat business and foster customer loyalty.  

Through engaging discussions and practical exercises, participants will gain insights into the core principles of customer-centric service, learn to handle challenges with confidence, and explore techniques to make every customer interaction count. 

Learning Objectives:

• Understanding Customer Service as a Universal Skill: Discover why customer service is essential for every business, regardless of industry, and how it shapes reputation, satisfaction, and overall success. 
• Making a Positive First Impression: Explore the lasting impact of first impressions and learn strategies for creating a welcoming, professional presence that customers will remember. 
• The Art of Active Listening: Recognize the power of listening in effective communication, enhancing your ability to understand customer needs and foster stronger relationships. 
• Navigating Challenging Situations with Confidence: Build the skills to handle difficult customer interactions calmly and professionally, maintaining a respectful and solutions-focused approach. 
• Creating Genuine Connections through Warm Welcomes: Cultivate the ability to provide a warm, empathetic welcome, demonstrating to customers that they are valued and making each interaction memorable. 
• Viewing Customer Satisfaction as the Outcome of Exceptional Service: Shift your perspective to view customer satisfaction as the natural result of dedicated, attentive service that makes each customer feel important. 

About Our Instructor: 

Scott Phillips joined the University of Arkansas Community College at Batesville (UACCB) in September 2024 as its first Director of Industry and Community Partnerships. In this role, Scott develops and manages a wide range of non-credit workforce training, community education, and youth programs, enhancing the college's community engagement and aligning its educational offerings with local workforce needs.  

Prior to moving to Arkansas in early 2024, Scott retired from his role as Policy and Communications Chief at the Idaho Department of Lands, where he led transformative efforts in public outreach, policy development, and legislative advocacy. Over his tenure, he established the agency’s first Policy and Communications unit, expanding transparency and forging vital partnerships across Idaho’s natural resources sector. His earlier career also includes strategic communications and executive roles with the Idaho Superintendent of Public Instruction, two Idaho State Controllers, and the Idaho Governor’s Office. 

In this new chapter of his career, Scott is thrilled to focus on workforce training and community education, areas that allow him to work closely with local partners to “improve lives”—a mission that resonates deeply with him. His extensive experience in public relations, policy strategy, and community engagement continues to fuel his commitment to fostering opportunity and growth within the UACCB community. 

Cancellations: To cancel a class, five (5) business days' notice prior to the course starting date is required to withdraw and receive a refund.