Course Description:

Duration: 1.5 hours

Cost: $39

Building Skills for Unforgettable Customer Service is a dynamic, 90-minute training designed to develop skills essential for delivering exceptional customer service across any industry. This course equips participants with actionable strategies to create positive, memorable experiences that encourage repeat business and foster customer loyalty.  

Through engaging discussions and practical exercises, participants will gain insights into the core principles of customer-centric service, learn to handle challenges with confidence, and explore techniques to make every customer interaction count. 

Learning Objectives:

• Understanding Customer Service as a Universal Skill: Discover why customer service is essential for every business, regardless of industry, and how it shapes reputation, satisfaction, and overall success. 
• Making a Positive First Impression: Explore the lasting impact of first impressions and learn strategies for creating a welcoming, professional presence that customers will remember. 
• The Art of Active Listening: Recognize the power of listening in effective communication, enhancing your ability to understand customer needs and foster stronger relationships. 
• Navigating Challenging Situations with Confidence: Build the skills to handle difficult customer interactions calmly and professionally, maintaining a respectful and solutions-focused approach. 
• Creating Genuine Connections through Warm Welcomes: Cultivate the ability to provide a warm, empathetic welcome, demonstrating to customers that they are valued and making each interaction memorable. 
• Viewing Customer Satisfaction as the Outcome of Exceptional Service: Shift your perspective to view customer satisfaction as the natural result of dedicated, attentive service that makes each customer feel important. 

About Our Instructor: 

Scott Phillips joined the University of Arkansas Community College at Batesville (UACCB) in September 2024 as its first Director of Industry and Community Partnerships. In this role, Scott develops and manages a wide range of non-credit workforce training, community education, and youth programs, enhancing the college's community engagement and aligning its educational offerings with local workforce needs.  

Prior to moving to Arkansas in early 2024, Scott retired from his role as Policy and Communications Chief at the Idaho Department of Lands, where he led transformative efforts in public outreach, policy development, and legislative advocacy. Over his tenure, he established the agency’s first Policy and Communications unit, expanding transparency and forging vital partnerships across Idaho’s natural resources sector. His earlier career also includes strategic communications and executive roles with the Idaho Superintendent of Public Instruction, two Idaho State Controllers, and the Idaho Governor’s Office. 

In this new chapter of his career, Scott is thrilled to focus on workforce training and community education, areas that allow him to work closely with local partners to “improve lives”—a mission that resonates deeply with him. His extensive experience in public relations, policy strategy, and community engagement continues to fuel his commitment to fostering opportunity and growth within the UACCB community. 

Cancellations: To cancel a class, five (5) business days' notice prior to the course starting date is required to withdraw and receive a refund.

Course Description:

Duration: 1 hour

Cost: FREE

Discover the captivating world of Arkansas’s native snakes in this interactive course led by Dr. Beth Milligan, a physician and experienced docent at the Little Rock Zoo. This course explores the myths and truths about these misunderstood reptiles, providing participants with both knowledge and confidence to safely navigate snake encounters. 

We’ll begin by dispelling common misconceptions, revealing the surprising truths behind snake myths. From there, participants will learn how to identify Arkansas's diverse snake species, distinguishing between harmless and venomous varieties with ease. We’ll then delve into snake habitats and behaviors, offering insights into when and where certain species are likely to be found. 

Focusing on the essential role snakes play in maintaining balance in nature, this course equips participants with practical skills and best practices for safe, respectful encounters, both in the wild and around the home.  

Whether you’re an outdoor enthusiast, a parent, or simply snake-curious, "Sssensational Snakes of Arkansas: Myths, Truths, and Tips" will leave you with a deeper appreciation for these remarkable creatures, emphasizing how people and snakes can peacefully coexist and contribute to a healthy ecosystem. Join us to become snake-smart, respectful, and ready to share your new knowledge about one of nature’s most misunderstood inhabitants!  

Learning Objectives: 

• Dispel Common Myths: Starting with myths can immediately engage participants by addressing misconceptions, creating a fresh perspective on snakes before diving into details. 
• Identify Local Snake Species: With myths dispelled, participants can focus on identifying Arkansas-specific species, which builds directly on a more open-minded understanding. 
• Understand Snake Habitats and Behavior: Once species are identified, exploring habitats and behaviors deepens participants' understanding of where snakes might be encountered and how they behave. 
• Appreciate the Role of Snakes in Ecosystems: This section reinforces respect for snakes by showing their positive impact on ecosystems, rounding out knowledge before focusing on human interactions. 
• Snake Safety Skills and Best Practices: Ending with practical skills ensures participants leave equipped with actionable knowledge for safe encounters. 

About Our Instructor:

Dr. Beth Milligan is a primary care physician, conservationist, and avid animal rescuer based in Roland, AR. With over three decades of medical experience, Dr. Milligan combines her skills in healthcare with a lifelong passion for wildlife, particularly turtles.  

As a certified wildlife rehabilitator, she works closely with the Arkansas Game and Fish Commission to aid injured and abandoned animals across the state. Dr. Milligan also serves as a docent at the Little Rock Zoo, where she educates visitors on the importance of conservation.  

Known as "Dr. Beth the Turtle Woman" on her YouTube channel, she shares stories and insights from her 100-acre farm, "Area 51," which is home to numerous rescued animals. Driven by compassion and a deep respect for all creatures, Dr. Milligan is dedicated to fostering a peaceful coexistence between people and wildlife.