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Customer Service Fundamentals
with UACCB Online Training
As someone who participates in delivering high levels of customer service, you're an important ambassador for your organization. In this course, you will discover a number of dynamite methods to bring out your best and also do the same for the people you work with. You will learn how to measure customer service—from your company's point of view and from the customers—and discover how to anticipate the needs of your customers.
You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? You will take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, you will learn how to communicate, resolve complaints, and build long-lasting customer service programs.
Cybersecurity Boot Camp
with UACCB Online Training
According to Gartner, the global cybersecurity market size is projected to reach $212 billion in 2025, representing a significant growth rate of around 15%. To meet increased demand, the industry needs more qualified cybersecurity professionals who are trained and certified to join the workforce. This six-month beginner cybersecurity boot camp will help you understand the foundations of cybersecurity and learn the skills required to enter the field with no prior experience.
The cybersecurity course curriculum features 17 engaging lessons across four key sections. Each section includes hands-on activities and a project that allows you to implement and test your newly acquired skills. You will begin by gaining an in-depth introduction to the fundamentals of cybersecurity as well as an exploration of its main certifications, job titles, and career opportunities. Next, you will dive into identifying security threats and vulnerabilities, and how to manage and prevent attacks. You will also review essential security operation principles and technologies, concepts, and operating systems. In addition, you will also gain access to the Infosec Skills platform to leverage their extensive knowledge base to further your training.
With a 15-25 hour per week commitment to master the material, by the end of this self-paced cybersecurity training, you will fully understand what role in cybersecurity best aligns with your career goals and be prepared to navigate challenging job interview questions. The capstone project and final lessons of this course will help you find your first cybersecurity position and finalize your professional portfolio.
Employers look for specific qualifications when reviewing job applications, including IT experience, industry-recognized certifications, and the ability to perform security tasks. This computer security course will help you demonstrate your abilities through your completed projects, detailed explanations of job responsibilities, and practice exams to help you prepare for the CompTIA Security+ certification exam.
Upon successful cybersecurity course completion, you will be provided with a voucher for the CompTIA Security+ certification exam, which covers the cost to sit for the certifying exam upon eligibility.
What you will learn:
Dental Office Manager
with UACCB Online Training
In this comprehensive online course, you will gain the skills and knowledge to prepare to work as a dental office manager. Whether you are in an entry-level position or an experienced professional, you will learn essential skills in Microsoft Office and QuickBooks Online that are valuable in any career. In addition, you will learn all aspects of managing the dental office, including dental terminology and anatomy, bookkeeping, maintaining medical records, accounts receivable and reimbursement, billing, insurance, scheduling patients, and performing procedural and diagnostic coding.
This course also serves as preparation for the certification exam for the QuickBooks Certified User exam. Upon completion, you will be on the road to success in a rewarding career as a Dental Office Manager and beyond.
Upon successful completion of the course, you will receive a voucher to sit for the QuickBooks Certified User (QBCU) Exam. The voucher is prepaid access to sit for the certifying exam upon eligibility. Proctor fees may apply, which are not included.
Scholarship Eligibility:
This course qualifies for the Arkansas Workforce Challenge Scholarship, which may significantly reduce the out-of-pocket tuition costs for eligible students.
To be eligible, you must:
- Be an Arkansas resident.
- Provide proof of high school completion, such as a high school diploma, transcript, or GED.
If you are interested in applying for the scholarship to assist with tuition costs, please call 870-612-2082 to receive a special registration link. This link will allow you to apply for the program and begin the scholarship application process.
Course Code: GES176
Course Hours: 322
Effective Business Writing
with UACCB Online Training
Do you have a nagging suspicion that a small improvement in your writing skills might also improve your career prospects? Don't let small gaps in your business writing skills prevent you from reaching your full potential!
It doesn't matter whether you're a clerical worker, an engineer, or an executive. If you communicate with others in writing, you need this course to help you identify and eliminate problem areas. By the end of this course, you'll know the secret to developing powerful written documents that immediately draw readers in and keep them motivated to continue until your very last, well-chosen word.
Full Stack Software Developer
with UACCB Online Training
Learn all major elements of modern full-stack development and select the best path forward for your full stack career. This 100% online course features AI coding essentials and several hands-on projects that will teach you how to design and build a fully functioning website.
Fundamentals of Supervision and Management
with UACCB Online Training
If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management.
You will learn how to make a successful transition from employee to manager and you will learn how to manage your time so that you can deal with the constant demands of a managerial job.
You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting things done through other people, and this course will help you understand how to influence and direct other people's performance.
Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively.
Fundamentals of Supervision and Management II
with UACCB Online Training
Have you ever felt technically prepared for a supervisor's role, yet felt defeated by all of the people issues that seem to arise? You are not alone; many people feel the same way. In this online course, you will learn how to be a more effective manager or supervisor. You will master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor.
In addition, you will learn how you can develop your interpersonal skills by understanding and dealing with the various people issues that arise at work. You will see how you can understand various personality traits and how they impact the ability to get the job done. These traits include emotional intelligence, the need for power, conscientiousness, agreeableness, and more. You will be able to assess your own personality, as well as the personalities of your co-workers and boss, and you'll develop a plan of action to improve both your interpersonal skills and your work relationships.
Grammar Refresher
with UACCB Online Training
Develop your English grammar skills and take your writing and speaking to the next level of excellence in this course. This course explores the eight parts of speech, punctuation and mechanics, and foundational sentence construction. You will learn about phrases, clauses, problem words, common grammar mistakes, and much more through practical, hands-on exercises. You will also learn through short videos, examples, and even fun games. Take your writing and speaking to the next level of excellence!